extension of our commitment to combine the highest-quality
products and services with the highest level of integrity
in dealing with our clients and partners. The Policy is
designed to assist you in understanding how we collect,
use and safeguard any personal information you provide to
us and to assist you in making informed decisions when using
our site and our products and services. This statement will
be continuously assessed against new technologies, business
practices and our customers' needs.
What Information Do We Collect?
When you visit our Web site you may provide
us with two types of information: personal information you
knowingly choose to disclose that is collected on an individual
basis and Web site use information collected on an aggregate
basis as you and others browse our Web site.
1. Personal Information You Choose
Credit Card Information
When placing an order should you select
Credit Card you will be taken to a third party payment processor
site. No information you submit there is obtained or retained
by Web Hosts Australia
Should you select to set up monthly debits
through your Bank account or Credit Card you will be sent
a form from Strata Pay. They in turn will be responsible
for debiting your account
No confidential or account related information
provided to us is ever passed on to a third party except
in the above situation in order to fulfil your request for
them to charge your account
If you choose to correspond with us through
email, we may retain the content of your email messages
and/ or through our Help Desk in the client area together
with your email address and our responses. We provide the
same protections for these electronic communications that
we employ in the maintenance of information received by
mail and telephone.
2. Web Site Use Information
Similar to other commercial Web sites,
our Web site utilises a standard technology called "cookies"
(see explanation below, "What Are Cookies?") and
Web server logs to collect information about how our Web
site is used. Information gathered through cookies and Web
server logs may include the date and time of visits, the
pages viewed, time spent at our Web site, and the Web sites
visited just before and just after our Web site. This information
is collected on an aggregate basis. None of this information
is associated with you as an individual.
How Do We Use the Information That
You Provide to Us?
Broadly speaking, we use personal information
for purposes of administering our business activities, providing
customer service and making available other products and
services to our customers and prospective customers. Occasionally,
we may also use the information we collect to notify you
about important changes to our Web site, new services and
special offers we think you will find valuable. The lists
used to send you product and service offers are developed
and managed under our traditional corporate standards designed
to safeguard the security and privacy of our customers'
personal information. As a customer, you will be given the
opportunity, at least once annually, to notify us of your
desire not to receive these offers.
What Are Cookies?
Cookies are a feature of Web browser software
that allows Web servers to recognize the computer used to
access a Web site. Cookies are small pieces of data that
are stored by a user's Web browser on the user's hard drive.
Cookies can remember what information a user accesses on
one Web page to simplify subsequent interactions with that
Web site by the same user or to use the information to streamline
the user's transactions on related Web pages. This makes
it easier for a user to move from Web page to Web page and
to complete commercial transactions over the Internet.
How Do We Use Information We Collect
We use Web site browser software tools
such as cookies and Web server logs to gather information
about our Web site users' browsing activities, in order
to constantly improve our Web site and better serve our
customers. This information assists us to design and arrange
our Web pages in the most user-friendly manner and to continually
improve our Web site to better meet the needs of our customers
nd prospective customers.
Cookies Help Us Collect Important
Business and Technical Statistics
The information in the cookies lets us
trace the paths followed by users to our Web site as they
move from one page to another. Web server logs allow us
to count how many people visit our Web site and evaluate
our Web site's visitor capacity. We do not use these technologies
to capture your individual email address or any personally
identifying information about you although they do permit
us to send focused online banner advertisements or other
such responses to you.
Notice of New Services and Changes
Occasionally, we may also use the information
we collect to notify you about important changes to our
Web site, new services and special offers we think you will
How Do We Secure Information Transmissions?
Email that you may send to us may not be
secure unless we advise you that security measures will
be in place prior to your transmitting the information.
For that reason, we ask that you do not send confidential
information such as account log ins to us through an unsecured
Evaluation of Information Protection
Periodically, our operations and business
practices are reviewed for compliance with corporate policies
and procedures governing the security, confidentiality and
quality of our information.
Employee Access, Training and Expectations
Our corporate values, ethical standards,
policies and practices are committed to the protection of
customer information. In general, our business practices
limit employee access to confidential information, and limit
the use and disclosure of such information to authorised
persons, processes and transactions.
How Can You Access and Correct
You have access to all personal/business
information provided by you and held by us through the Client
Info link in your client area at clients.fluccs.com.au
Do We Disclose Information to Outside
We do not disclose any information to third
What About Legally Compelled Disclosure
We may disclose information when legally
compelled to do so, in other words, when we, in good faith,
believe that the law requires it or for the protection of
our legal rights.
What About Other Web Sites Linked
to Our Web Site?
We are not responsible for the practices
employed by Web sites linked to or from our Web site nor
the information or content contained therein. Often links
to other Web sites are provided solely as pointers to information
on topics that may be useful to the users of our Web site.
Please remember that when you use a link
to go from our Web site to another Web site, our Privacy
Policy is no longer in effect. Your browsing and interaction
on any other Web site, including Web sites which have a
link on our Web site, is subject to that Web site's own
rules and policies. Please read over those rules and policies
By using our Web site you consent to our
collection and use of your personal information as described
and procedures, we will post those changes on our Web site
to keep you aware of what information we collect, how we
use it and under what circumstances we may disclose it.
Registration Data is the property of Web
Hosts Australia. Web Hosts Australia will not sell, rent,
swap, or otherwise disclose your Registration Data to any
third party. Web Hosts Australia maintains a secured area
on the Site for transmission of Registration Data.
Uses of Registration Data
Unless you select not to through a ticket
in the Help Desk, Web Hosts Australia reserves the right
to use your Registration Data to send you information about
Web Hosts Australia, the Site, Web Hosts Australia products
and services, and other topics in which you have indicated
If you do not wish to receive any special
offers or other communications from Web Hosts Australia,
you have the right to select the "opt out" option
by submitting a ticket through the Help Desk
User Access to Information Collected
You may access your Registration Data at
any time through the Client Info section of the support
site. This area is password-restricted for your protection.
You may cancel your account at any time
by submitting a ticket at any time through the Help Desk.
Except in the case of being eligible for the 30 days money
back guarantee 30 days notice prior to the next anniversary
billing date is required.
No Liability for Acts of Third
Although Web Hosts Australia will use all reasonable
efforts to safeguard the confidentiality of the Registration
Data, transmissions made by means of the Internet cannot
be made absolutely secure. Web Hosts Australia will have no liability
for disclosure of Registration Data due to errors in transmission
or unauthorized acts of third parties.
Use of Aggregated Information
Web Hosts Australia reserves the right to disclose
to third parties information about Subscriber usage of the
Web Hosts Australia Web site and any related services, including
information gathered during your use of the Site. Any information
disclosed will be in the form of aggregate data (such as
overall patterns or demographic reports) that does not describe
or identify any individual user.
Web Hosts Australia reserves the right to
policy or practice, at any time with reasonable notice to
users of the Site. Any changes or updates will be effective
immediately upon posting to the Site.